Privacy Policy

Last Updated: January 15, 2025

At xilunexavo, we believe transparency builds trust. This privacy policy explains how we collect, use, and protect your personal information when you engage with our business communications services.

We understand that your privacy matters, especially when dealing with financial communications. Our approach focuses on collecting only what we need to provide excellent service while keeping your data secure.

Contact Information

xilunexavo

Level 1, North Lakes Business Park

29 Flinders Parade, Brisbane QLD 4509, Australia

Phone: +61755209329

Email: contact@xilunexavo.world

Information We Collect

We collect information that helps us provide better business communications services. This includes data you provide directly and information we gather through your interactions with our platform.

Personal Details

Name, email address, phone number, job title, and company information you provide when contacting us or using our services.

Business Information

Company details, industry sector, communication preferences, and specific business needs related to financial communications.

Usage Data

Information about how you interact with our website, including pages visited, time spent, and features used.

Technical Information

IP address, browser type, device information, and other technical details needed for website functionality and security.

How We Use Your Information

Service Provision

We use your information primarily to deliver business communications services, respond to inquiries, and maintain ongoing client relationships.

  • Responding to your business inquiries and providing requested information
  • Delivering communications services and maintaining client accounts
  • Processing payments and managing billing for our services
  • Providing customer support and technical assistance
  • Improving our services based on your feedback and usage patterns
  • Sending important updates about services you've engaged with us for

Legal and Security Purposes

Sometimes we need to use information for legal compliance, fraud prevention, or protecting our business and clients.

Your Privacy Rights Under Australian Law

Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information. Here's what you can do:

Access Your Data

Request to see what personal information we hold about you. We'll provide this within 30 days of your request.

Correct Information

Ask us to fix any incorrect or outdated personal information we have on file.

Restrict Processing

Request that we limit how we use your information in certain circumstances.

Data Deletion

Request deletion of your personal information when it's no longer needed for business purposes.

Withdraw Consent

Remove consent for marketing communications or other activities that require your permission.

File Complaints

Lodge complaints with us directly or with the Office of the Australian Information Commissioner if needed.

Information Sharing and Disclosure

We don't sell your personal information to third parties. We only share information when it's necessary for providing our services or required by law.

Service Providers

We work with trusted third-party providers who help us deliver our services. These include payment processors, cloud hosting services, and communication platforms. All service providers are required to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by Australian law, court orders, or government requests. This includes situations involving fraud prevention, security threats, or protecting someone's safety.

Business Transfers

If our business is acquired or merged with another company, your information may be transferred as part of that transaction. You'll be notified of any such changes.

Data Security and Protection

We take data security seriously and implement multiple layers of protection to keep your information safe.

  • Encryption of sensitive data both in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls limiting who can view your information
  • Secure data centers with physical and digital protections
  • Employee training on data protection and privacy requirements
  • Incident response procedures for addressing potential breaches

While we implement strong security measures, no system is completely immune to threats. We continuously monitor and update our security practices to address emerging risks.

Data Retention Periods

1
Inquiry Information

Contact forms and initial inquiries are kept for 2 years after last contact, then automatically deleted unless you become a client.

2
Client Records

Active client information is maintained throughout the business relationship plus 7 years for financial and legal compliance.

3
Marketing Data

Marketing preferences and communication history are kept until you unsubscribe or request deletion.

4
Technical Logs

Website analytics and technical logs are retained for 12 months for security and performance monitoring.

Cookies and Website Technologies

Our website uses cookies and similar technologies to improve your experience and help us understand how our site is used.

Essential Cookies

These are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas.

Analytics Cookies

We use these to understand how visitors interact with our website, helping us improve content and functionality. These cookies collect information anonymously.

Managing Cookies

You can control cookies through your browser settings. Keep in mind that disabling certain cookies may affect website functionality and your user experience.

International Data Transfers

While we primarily operate within Australia, some of our service providers may be located overseas. When this happens, we ensure adequate protection measures are in place.

Any international transfers comply with Australian Privacy Principles and include appropriate safeguards such as contractual protections or transfers to countries with adequate privacy laws.

We'll notify you if significant changes occur regarding where your data is processed or stored.

Changes to This Policy

We review and update this privacy policy regularly to ensure it remains accurate and compliant with current laws. When we make significant changes, we'll notify you through email or a prominent notice on our website.

Minor updates, such as clarifications or contact information changes, will be posted here with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions about any changes, feel free to contact us using the information provided below.

Questions About Your Privacy?

If you have questions about this privacy policy, need to exercise your privacy rights, or want to discuss how we handle your information, we're here to help.

Email

contact@xilunexavo.world

Phone

+61755209329

Mail

Level 1, North Lakes Business Park
29 Flinders Parade
Brisbane QLD 4509
Australia

We aim to respond to all privacy-related inquiries within 5 business days. For complex requests, we may need up to 30 days as permitted under Australian privacy law.